Pricing image by Inkling

Pricing image by Inkling

It's been a cold and snowy / mild and warm / damp and rainy winter. When our weather system is unable to make up it's mind, it might be asking a lot for business owners to effectively research and implement a proper pricing strategy.

Decision making related to pricing causes contention and confusion for many start-ups and growing businesses. It is such an important part of starting and running your business, but many business owners are unsure how to even start the process, much less how and when to increase pricing, how to be competitive, how to make sales, how to get and keep customers, etc.

So, while we're waiting to figure out what season will rear it's head tomorrow, it's a perfect time to learn about pricing and review the five most popular pricing questions/challenges!

Question/Challenge #1

Two very common comments that I hear from start-ups: "I'm a new business so my prices should be lower than my competitors" OR "I need to build my portfolio so will offer some services for free, just to get started".

What customers/clients think?

When a customer sees a product or service priced lower than the competition, they typically think one of two things:

  1. Sweet - I'm going to save some money.
  2. Why is this price so much lower? Is something wrong with it?

In the first scenario, this customer is excited to take advantage of your lower pricing. They may not have formed a judgement towards your product/service or business. They may simply think they are getting a good deal!

In the second scenario, the customer is questioning the price and why it is so different from other similar products/services. This can lead to a customer second-guessing the quality or lifespan of your product/service, second-guessing the intentions of the company, and/or second-guessing the value of the purchase.

This customer may walk-away from purchasing altogether or decide to choose another product/service that is known to be reliable (they've used it before).

In this scenario, your lower price did not encourage the customer to "try your product" or to "take a chance". It scared the customer.

When you under-value or under-price your products/services, customers may associate your lower prices with a low-value purchase. This is not the way to attract customers, especially new ones.

Value vs. Price graphic

Value vs. Price graphic

Pricing Lesson:

Don't undervalue yourself or your business. Even though you are new to business, it does not mean that you need to reduce your pricing to enter the market. 
Starting a business with pricing below the competition can lead to potential customers questioning the value of your product/service or the value that you, as the owner, bring to the business.

In addition, do not feel obligated to offer discounts or freebies to family and friends. Once it is offered, it is hard to explain to them why you are charging more next time.

Start-up Tips:

  1. Ensure your pricing is within the range of your competitor's pricing.
  2. You can say 'NO' to family and friends who ask for a "favour" or reduced pricing. You started a business to make money and be sustainable. Your friends and family should respect that.


Question/Challenge #2

"I'm new to the market, so I should offer and promote sales regularly to attract new customers. Right?"


What customers/clients think?

Customers are always attracted to sales - mainly for items or services they are actually interested in purchasing.

Sale graphic

Sale graphic

BUT, a customer can become comfortable with your sale price vs. your 'normal' price. This can cause issues/challenges in the future when you quote them on a product/service that is not on sale. A customer may push-back or decline to purchase from you, if they are expecting to pay the same price as last time (sale price).

This causes a lot of new entrepreneurs to feel obligated to offer the sale price again, and again, and again. They feel threatened, and fear the loss of a sale is the worst thing that can happen to their business. Reality check - one of the worst things that can happen is you keep putting in all the time and effort to start a business but don't actually make any money. Even worse, you keep losing money because you feel the "need" to keep making sales, at any cost (no pun intended).

Pricing Lesson:

Don't feel obligated offer a lot of promotions and sales. Don't feel obligated to offer one promotion, discount or sale. There is strategy behind running promotions and formulas to consider when offering sales. Ensure you do the math - your goal is to make money, not lose it.

Start-up Tips:

  1. Do not launch or start your business with a sale.
  2. If you want to run a promotion or sale, do so based on trends or demands in your industry. Consider offering a sale when you have created a big enough following to make money, even with reduced prices.
  3. When offering a sale or promotion, ensure your receipt/invoice shows the actual price and discount taken - not just the sale price. Ensure you show your client(s) what the actual, retail price of a product/service is so they are aware of what to expect next time they make a purchase.


Question/Challenge #3

Many new businesses do not start with the right pricing model in place and feel the need to increase pricing within 3-6 months of start-up. This usually happens because business owners start to understand how much time and effort goes into offering and selling each of their products/services. They typically have under-valued their labour and resources that go into one sale and start to learn the concept of real value.

What customers/clients think?

Customers may think that you are disorganized or some may think that you are taking advantage of them.

This can cause a lot of repeat customers to walk away, especially if an explanation or notice was not provided prior to the quote/sale.

Pricing Lesson:

Don't change your prices more than once per year.

Start-up Tips:

  1. Do your research so that the pricing you implement is appropriate for the year, anticipated trends and customer expectations.
  2. Tell customers that your prices are changing and the expected time/date they will change.


Question/Challenge #4

"How do I tell my customers that my prices are changing/increasing?"

What customers/clients think?

People, for the most part, understand that inflation is a reality of their everyday life. Logical human beings understand that prices go up in accordance to trends and demands in the economy.

On the other hand, people don't like change, especially negative change. If you withhold information or don't clearly communicate changes, your customers might be angry.

Be aware of your customer's needs and the human condition.

Pricing Lesson:

When you change your prices, notify your existing customers ahead of time; I recommend a minimum of 30 days. For example, send an email out to all active customers to explain the increase and when it will come into effect. Or, when a customer books their next appointment, update the individual about the changes then.
Don't tell existing customers that your prices changed the day their payment is due. This is disrespectful. Many business owners fear telling customers about price increases because there is a chance that they will not return. This is always a risk. Reduce the risk by respecting your customers and demonstrating exceptional customer service.

Start-up Tips:

  1. Don't change your prices more than once per year. 
  2. Be respectful. Be honest. Communicate clearly and effectively. The result will be return customers.


Question/Challenge #5

"I made a huge mistake when I started by business. My prices were way too low and now to compensate and be competitive, I need to double or triple my prices."

For example, a hair stylist charged $40 to cut, colour and style a woman's hair and the hair length was down to her lower back. After the services are complete, the stylist may review her sales to see that for a 2-hour session, she made $20 per hour, minus the cost of the dye and other resources used for this one customer. Granted, most stylists will have other customers in between colour jobs, but that is not guaranteed for a new business (not right away anyways).

So, the stylist decides to increase her prices. Great! The next time that customer comes into the salon, she sees that the cost to do her hair is $80 - compared to the $40 she paid before.

This may be too drastic of a price increase. The customer may not be prepared to pay for this significant increase in cost or might not have been notified about the price increase and may choose to walk away. As mentioned above, customers expect prices to increase but they may feel blind-sighted or taken advantage of if they see the price change significantly.

I understand that you need to increase your prices to compensate for the loss money and appropriately charge for your product/service. Unfortunately, the process may take time to recuperate. It is unfair to start doubling your prices and expecting your customers to pay the difference.

Remember: people don't like change, especially negative change. If you withhold information or don't clearly communicate changes, your customers might be angry and they have the right and ability to walk away if they are dissatisfied.

Pricing Lesson:

Do the appropriate research to identify the right pricing model for your business, industry and community BEFORE promoting or selling your products/services.

Start-up Tips:

  1. Be respectful of your clients. Don't do massive jumps in pricing.
  2. Be honest. Communicate clearly and effectively. The result will be return customers.
Zig Ziglar Quote - Repetition is the mother of learning, the father of action, which makes it the architect of accomplishment.

Zig Ziglar Quote - Repetition is the mother of learning, the father of action, which makes it the architect of accomplishment.


Pricing is essential to the sustainability of your business. If determined appropriately, your business will be competitive within an existing market, customers will see value in your products/services, your business will attract new and repeat customers, as well as your business and you will make money.

Here are a few additional tips and benchmarks to consider to help your business grow and be sustainable:

  • Review and update your sales and expenses every month. You are more likely to spend or lose money if you are not properly identifying the money coming in and going out of your business.
  • Are you making more than minimum wage? The current minimum wage as of January 1, 2018 (in Ontario, Canada) is $14.00 per hour. If you aren't, schedule an appointment with a business consultant, bookkeeper or accountant.
  • Identify when your business will 'break-even' or start making a profit.
  • Identify when your business will make a profit. What will you do with this profit? Will you purchase assets/reinvest it in the business? Save the money in a bank account?
  • Identify when you (the owner) can start drawing a salary/wages from your business.

I hope this article was helpful!

If you have any questions, don't hesitate to reach out at jodi@wordstock.ca

February Blog: Holding Yourself Accountable

Personal accountability requires mindfulness, acceptance, honesty, and courage.  Photo credit: https://www.freepik.com/free-photo/red-flowers-in-a-row_1441065.htm

Personal accountability requires mindfulness, acceptance, honesty, and courage.

Photo credit: https://www.freepik.com/free-photo/red-flowers-in-a-row_1441065.htm

Welcome to February! It's been a busy start to the month ...

  • The groundhog saw his shadow, so 6 more weeks of winter (booo - I'm not a winter person)
  • The Philadelphia Eagles won their first Super Bowl (YAY to Philly but booo because I had NE in my football pool)
  • I reviewed my goals from January and was happy with the results
  • I wrote down my goals for February

To recap, some of the goals I had for January included

  • Read two books
  • Write two blog drafts, post one
  • Acquire one new customer 


  • I read two books and started a third
  • I wrote three blog drafts and posted two in January
  • I met five new potential clients and sent quotes for three jobs; I also completed a projected that I started in January

Reflection: What did I learn?

  1. My blog posts drove traffic to my Facebook and Instagram accounts which resulted in more followers.
  2. Reading helps me to unwind and focus on something unrelated to my business or life. This disconnect has helped me to feel refreshed and more creative when working on my business or projects.
  3. Showing my writing style through my blog and social media posts has helped attract potential customers.
  4. I like writing; I just have to dedicate time to do more of it for my business! :) 

Goals for February

  • Biography/autobiography month - read two books
  • Improve social media posting activity to 1-2 times per week for FB and IG
  • Follow five new businesses per week; potential referral businesses or those who would use my services
  • Dedicate 1-2 hours per week for personal writing, reflection and journaling 
  • Write four blog drafts, post two in February
  • Acquire two new customers - one job seeker and one small business

It's important to not only work in my business but also work on my business. I'm still learning my way through this business venture and every month, I'm dedicating time to review my successes and mistakes. My business will only get better, and I will only grow stronger if I hold myself accountable and learn from my mistakes.

Did you make a mistake in January that you plan to overcome in February?

What are your goals for February?

Connect with me @wordstockdocuments (FB & IG)


Contracts: what are they and why do you need them?

This seems like a taboo word that new business owners (especially) shy away from because they fear that they will intimidate and potentially lose clients just by merely bringing up the topic of a contract. In my experience, it feels worse to do work for a client who doesn't pay you than to explain to a new client the importance and protection that a contract or agreement offers to both parties.

Image Credit: https://www.freepik.com/free-vector/vector-pop-art-illustration-of-a-man-and-a-woman-sitting-at-a-negotiation-table-top-view_1265795.htm - Designed by Freepik

Image Credit: https://www.freepik.com/free-vector/vector-pop-art-illustration-of-a-man-and-a-woman-sitting-at-a-negotiation-table-top-view_1265795.htm - Designed by Freepik

As a new or existing business owner, I understand why you may feel insecure about or shy away from using contracts. You may feel that potential clients will be intimidated by the length and wording that many formal contracts have used over the last 20+ years. This presents a challenge with the potential outcome being the loss of a new customer or project.
Today, I want to discuss an alternative - instead of avoiding a resource that is meant to protect you and your business, I want you to overcome this challenge all together by discussing the option to customize your own contract to fit your needs and expectations.

First, I want and need you to understand that contracts and service agreements are an important step when creating new partnerships, starting new projects and hiring new staff. These documents clearly lay out the guidelines and expectations negotiated by you (the business owner) and your client before an agreement is made and operations start.

Next, contracts come in handy when outlining project details, start and end dates, payment schedule and method, as well as liability and resource management. It is your lifeline that protects you and your business. Ensure that all the appropriate details are included and discussed/negotiated between both parties.

Third, when drafting a contract or service agreement, I encourage you to contact and work with the proper experts - a business or corporate lawyer. Their knowledge and assistance is beneficial; plus, this is their job. They know what wording to use, how to format and structure the document, and all the little details that make a contract stand up in court (if the situation arises).

Fourth, there will be many of you who choose not to work with a lawyer or do not have the resources to acquire one to draft your contract. There are some great online resources to assist you - ensure you use templates or resources that include wording related to your country, province and industry. Also, do not just re-use someone else's contract. Make appropriate changes to reflect your business, the project guidelines, liability, etc. 
A good starting point for Canadian businesses is Law Depot.

Finally, when reviewing your contract, make sure that you read it from start to finish ensuring that you understand it. Today, it is recommended that you use plain English, when appropriate, to explain your intentions and expectations. Documents that use too much ‘legalese’ wording can confuse or frustrate potential clients or staff. Keep it clear and concise.

Food for Thought: Many great relationships start with a good conversation and solid handshake. Unfortunately, a handshake or verbal agreement is hard to ‘prove’ in a court of law when a client doesn’t pay you on time, or at all.

If you have any questions, or would like assistance drafting a contract or service agreement, connect with me at jodi@wordstock.ca


January Blog: Are goals worth setting?


2018 is here and I want to enjoy every day of it! Whether it be focusing on bettering myself, relaxing and reconnecting with tech-free activities (naps are my favourite) or connecting with new people, I want to get my head in the game and not regret "losing" another year.

On December 31, I gave the thought of New Year's Resolutions a whole 2 minutes of my time before dismissing them as useless. Yesterday, after re-evaluating the purpose of resolutions (or goals) over the last few days, I changed my perspective and know that goal setting is useful but creating a plan to properly achieve goals and implementing measures to hold myself accountable are the keys to successfully following through with the goals that I set.

A big trigger for this deeper reflection was a conversation that I had with a friend last week.

We were chatting about if we have any resolutions for this year. I mentioned wanting to eat better, read more and improve my vocabulary.

As the conversation continued, I elaborated on my goals more to include reading at least one book a month, alternating between fiction, business and biographies.

She excitedly jumped in to say that I should join her family’s reading competition that they do every year. After explaining the rules and (unintentionally) intimidating me with the number of books she typically reads each year, I didn’t think too much more about it. 

At least, not until my very kind friend showed up at my house with a book journal - one that was already pre-filled in with columns for the first few months, as well as the list of rules written on the last page. In addition, she remembered me mentioning my goal of improving my vocabulary, so also purchased a ‘Word of the Day’ calendar for me! So thoughtful :) 

As I reflected on my friend’s generosity and our conversations over the last few days, I decided to take the time and write down my personal and professional goals (or resolutions) for 2018.

Some of the goals I have for January include

  • Read 2 books per month
  • Write 2 blog drafts, post 1 blog per month
  • Acquire one new customer per month

With me already completing my first book of 2018, I am on my way to successfully completing this goal. In addition, my friend's actions is what will help me stay on track as she (unknowingly) has helped me to stay accountable by giving me a book journal to record all the books I read over the next  12 months.


Goals are an important part of driving and growing your business, as well as your personal life. If you have an appetence* for starting a business, changing careers or improving your life, then take out a piece of paper and pen now. Write down 3 goals that you want to achieve by January 31st. Start there and on February 1st, identify what goals were completed, exceeded or fizzled.

Repeat this process every month.

As of January 8th, I have finished my first book and started my second. My first book was by Anthony Horowitz called The House of Silk. It is a Sherlock Holmes novel, and I always love a good mystery that challenges my problem solving skills.

Now, I have moved onto my next book - Side Hustle by Chris Guillebeau. Have you read this book? What are your thoughts?

Check back in February for an update on my goal planning! I would love to hear about your goals, as well as if you have any reading suggestions.

Happy 2018!


Interested in starting your own book journal, click here to see some options available at Amazon.ca or Chapters ~ happy reading!

*Appetence - an intense longing or desire (January 3rd Word of the Day)

Avoid the Spam Folder: Make a Proper First Impression When Using Email to Communicate with Clients and Prospective Employers

Email is used every day to communicate with friends, family, colleagues, and clients/customers.

Spam Folder Image

Unfortunately, every day, email users make mistakes that family and friends may overlook or excuse but customers, clients and colleagues may take exception to the fact that you didn't put the effort into the content you are sending them.

Here is a quick list of important email etiquette to review before sending emails to people who may hire you, pay you or refer you:

1. Use the From Field Appropriately

When I open my Inbox to see what new emails are waiting for me, the first thing I see is who sent me an email and then, I look to see what the email is about (subject line is discussed next). The From field is supposed to clearly identify who sent the email. It is one of your first impressions, especially if you are cold emailing.
Your From field should show your first and last name, or company name, written in a proper format using correct spelling and grammar.
For example: my From field contains the words 'wordstock documents' with 'wordstock' inputted in the First Name section and 'documents' inputted in the Last Name section.
If you are applying for an employment position, I should see the same first and last names in your From field as written on your resume/cover letter.
For example: if Sheila White is applying for a job, I should see the name Sheila White in the From field, as well as written at the top of her resume/cover letter.
I should NOT see in the From field:
- SHEILA WHITE (all caps represents yelling and laziness)
- S WHITE or S White (unclear who is sending the email)
- Sheila & Steve (unprofessional - a lot of couples combine their names when using their personal email; I recommend creating a new email address when job searching and/or contacting clients for your business)

2. Write a Clear and Concise Subject Line

Take a minute to tell your reader what the content of your email contains. Your Subject Line should contain a few words/phrases only; leave the majority of your content to the body of your email.
For example: Pete's Automotive - Brake Quote Requested OR Follow-up from Last Week's Chamber Meeting. Both of these examples are brief but detailed enough to know when I click on the email, what the body content should include. 
For job seekers, I encourage clearly identifying what position you are applying for in the Subject Line. For example: Application for Full-Time Office Administrator Position (ID #5698740). Double-check the job posting before sending; sometimes it will outline what content the employer wants you to include in the Subject Line.
The Subject Line also helps me to identify the level of urgency for an email. Do I have to open it now or can I take a look at it later today?
Remember, the Spellcheck or Spelling and Grammar tool in email programs does not typically apply to the content in the Subject Line. Ensure you use proper spelling, spacing, grammar, punctuation, capitalization, etc.
Finally, leaving your Subject Line blank or with content such as Fwd: or RE: will typically land your email in the receiver's Spam/Junk folder. Without appropriate identification and details, the recipient may overlook your email or simply delete it.

3. Clearly Address the Person You are Contacting

By addressing a person by name, it creates a connection and starts to build a relationship. Regardless of why you are emailing, be respectful and address each person appropriately based on the type of interaction.
For example, if you are applying for an employment position and have never met the hiring manager, I recommend keeping it objective and professional:
Mr. Smith or Ms. Smith or Angela Smith
It can be off-putting for some people to receive a job application directed to just Angela when you have never met this person before. 

Using To Whom It May Concern or Dear Sir/Madam means that you didn't take the time to do a little research. By taking a few minutes to identify the right person that you are sending an email to goes a long way. Go onto a company's web site, search through the directory, call the company, etc. It can help you stand apart from another applicant.

When networking, it is easy to ask a person for a business card. You have their name and contact details, so use them.
When following up, it is assumed you have personally interacted with them; so in this situation, you can direct the email to the person using their first name, if you choose.

4. Remind the Reader of How You Met/Know Each Other (if applicable)

The title says it all. Use the first few lines to remind or re-engage with the reader:
Hi Angela,
My name is Jodi and I own a local company called wordstock. We recently met at last week's Chamber meeting, and I am just following up from our conversation about your bookkeeper.

If this is a first introduction or cold email, you need to introduce yourself and explain why you are contacting them. Be clear and concise.

5. Be Mindful of the Content Length

Get to the point! Everyone is busy and everyone has multiple emails to go through in a day. 
I should be able to identify who you are and the purpose of your email without scrolling (general rule for smartphones).
Keep your email to two paragraphs (unless your reader is expecting a detailed and lengthy email).

6. Be Respectful of the Size of the Email

By sending multiple attachments, it increases the actual size of your email. All email programs have limits, even Google, and the size of your email can impact the actual length of time it takes to send your email, whether the recipient has enough available space to receive your email, and/or whether you have enough space to send your own email.
There is a difference between attaching and embedding documents and (especially) images. 
I personally recommend attaching vs. embedding because it keeps your email size smaller and allows the recipient to choose the option of downloading an attachment vs. being 'forced' to view it upon opening the email.

7. Include a Call to Action

As mentioned above, people receive multiple emails a day. If you don't tell me that I need to follow-up with you, I likely won't. 
By including a Call to Action, it can help communication continue between both parties. For example, tell your reader if you need a response by a certain day or explain how to sign-up for an event or at the least, how to contact you if they have any questions.

8. Create and Use an Appropriate Email Signature

Think about who you are contacting, why are you contacting them, and what email address you are using to send the email. Now, think about how you should end your email. Is it informal and only requires your first name - such as sending an email to you friend? Or are you applying for a job and should sign off with your full name? Or are you communicating with a potential client and should sign off with your name and business contact details?
Always remember your audience and identify what level of professionalism you need to include.
Also, remember that hiring managers and potential customers may not be impressed by you including a cute animated GIF or famous Martin Luther King Jr. quote at the end of your email.

9. Proofread and Edit Your Content Before Sending

Just because you are done writing the email does not mean you are ready to hit the 'Send' button. Take a few minutes and review your Subject Line and content.
Double-check for spelling and grammatical errors. Read the email content out loud.
If submitting a job application, did you follow the application guidelines? Did you attach your resume? Cover letter? Have you addressed the email to the correct email address?
If emailing a quote to a potential client, did you remember to attach the quote? Did you address the email to the right person?
Forgetting to include an attachment and sending an email to the wrong person are the top two mistakes that people make when emailing. These errors can be prevented by reviewing your content before sending. Don't rush!

10. Avoid Landing in the Spam Folder

You have one chance at sending an email and making a positive first impression. Follow the suggestions above and your email should avoid the Spam folder.
As a back-up, you can always follow-up with the recipient within 24 hours to ensure they received the email.
Please don't call within 15 minutes of sending your email. Technology can sometimes take longer than 15 minutes to process your email, plus the recipient may not be at their desk at the time that your email is sent. Be patient and respectful, BUT do make sure to follow-up!

Email is an important medium that we use to communicate multiple times a day. By identifying your audience and purpose of your email, you will be able to structure your email and include the appropriate content to fit each sender.

Good luck and happy writing!


Celebrate the Successes!

How do you celebrate finishing a big project? All day, all night - date night!

Saturday was exactly what I needed! After working on a 500 page manual for the last three months, I finally submitted the final version on Friday. As I thought about my weekend, I decided I wanted to go to Supercrawl in Hamilton! After that, I enjoyed dinner at one of my favourite restaurants, and finished it off with a movie. 

And that's what I did! It was wonderful and funny.

Thanks to Steel City StudioSteeltown Garage Co.Fierce Deer Jewelry, and Crochet Colour Culture for all the goodies! 😊❤

Now, onto my next project!

#supercrawl #supportlocal #smallbusiness #hamont #Hamilton #entrepreneurlife #writer

How Do You Complete the Sale - Even After the Customer has Walked Away?

I attended Supercrawl in Hamilton, Ontario on Saturday. I visited 42 vendor booths and 13 of them did not have any marketing materials to take with me. No business cards, no postcards, no materials at all.

How many of you have gone to a festival or fair, visited a booth that was selling something you were interested in but you wanted to think about it before purchasing said item?

I am a serial overthinker when it comes to purchasing things spur of the moment and half the time I forget to go back. [I'm aware of the irony and contradiction. :) ]

To help me remember, or give me an incentive to see what other items a business offers, I always take a business card or some promotional material from each booth to remind me who they are and why I was interested in returning. Plus, if I wanted to find them online or follow them on social media, these details would most likely be on a piece of marketing.

Tip: Remember the importance of educating your potential customers and helping them want to complete the sale. You spent quite a bit of money to have a booth at SuperCrawl; you need to ensure you are prepared for the customers who don't talk to you or are contemplating a purchase. 

Personally, if you have nothing to remind me, you are lost in the abyss and I am unlikely to return to make a purchase - today or ever (because I don't remember you or your business name).

Image: Copied from City of Hamilton web site @ https://www.hamilton.ca/attractions/festivals-events

Happy Labour Day Weekend!

Labour Day Weekend.png

To celebrate the last long weekend of summer, wordstock is offering 20% OFF all editable PDF projects.

Offer valid until Tuesday, September 5th.

Connect via jodi@wordstock.ca to discuss your editable PDF project!

#writing #smallbusiness #editabledocuments #grammarsaveslives #Hamilton #Brantford #hamont #celebratesummer #welcomefall

Let's Get Editable.png

What an Employer Expects When You Are Applying for a Job


Day in and day out, job seekers question why they aren't hearing back from hiring managers or getting interviews. I hear people regularly comment that it's the market or that there aren't any jobs right now. Although the market may fluctuate, there are jobs. With each job posted, there are hundreds to sometimes thousands of people applying for one or more jobs at a time. So, instead of blaming or side-stepping external factors such as the economy or the job market or the government, focus on you. Focus on being smart and competitive in a world where the job market is constantly changing. Focus your time and energy on making you and your resume stand out from the competition. To do that, you have to be strategic and also ensure that you are not making the same mistakes as thousands of other job seekers do every day.

In addition to thousands of job seekers actively looking for employment, there are thousands (more so hundreds of thousands) of articles talking about resume etiquette, interview preparation, dos and don'ts, etc.

Today, this post will join the others BUT I hope to bring attention to the most important factors related to the process of applying for a job. As well, this article focuses on the employer's side - what are they looking for when reading your resume?


Before finalizing your resume or cover letter and officially applying for a position, review and answer these questions:

  1. Is your contact information correct?
    I know that this should be a give-in. Unfortunately, I have reviewed and received more than one resume that not only had the applicant's name spelled incorrectly but other points of contact were incorrect as well. This section is one that people usually skip over when proofreading because they assume that it's correct.
    If you can't take the time to make sure that your own name is spelled correctly, a hiring manager is not interested in learning about what other mistakes or details you will miss being a part of their team.
    Additionally, if your contact details are incorrect, how do you expect a hiring manager to get a hold of you to set-up an interview?
    Take the time to review these details and ensure your contact information is correct.

  2. Is your resume/cover letter updated?
    This ties into #1 - has your address, phone number or email address changed? If yes, ensure you update your contact details.
    If you have recently left your previous position, have you updated your resume to discuss your last role and responsibilities?
    For a lot of hiring managers, they only care about your last position. They want to learn what company employed you, what your responsibilities included, and the length of time that you worked for that company.

  3. Have you tailored/customized your resume/cover letter to the job posting?
    I cannot emphasize enough how important it is to tailor your resume and cover letter for each position. Each employer has taken the time to clearly lay out what their expectations are for the position they posted. If they wanted to receive resumes where they have to try to read between the lines and guess that - "of course, this person has enough experience to do the job" - then, they wouldn't have written the detailed job posting to begin with.
    Take the time to clearly draw connections between the experience, education and skills that are important or required in the job posting to the experience, education and skills on your resume. You connect the dots - don't make the employer go hunting. Make it simple for them. Give them a reason to want to contact you, learn more about you, and even be excited to hire you.

  4. Have you followed the instructions on the job posting?
    If the job posting says to apply via email, apply via email. If it says to apply in-person between 2pm-4pm, that's when you apply in-person. This is your first test in demonstrating that you can follow instructions. If you choose to follow a route that is not listed because it is more convenient for you, don't expect to get a phone call. Don't expect the interview.

  5. If applying via email, is your email address appropriate?
    DorasDungeon@hotmail.com or tim1954@yahoo.com are both perfectly fine personal email addresses. As an employer, if I receive an email from either of these two addresses, I may make assumptions that could impact my impression of you and impact whether I invite you for an interview. You may not agree that an employer should do this, but every employer is human, and humans make judgments and assumptions. For example, I may assume that Tim was born in 1954, or I might assume that Dora likes dungeons, dungeons and dragons or even go a little darker.
    I recommend creating a new email address to use when applying for employment. Appropriate examples include dorajames@hotmail.com or timcurry@yahoo.com. If your name is taken, try rearranging your first and last name, adding a middle initial or adding numbers that make sense but don't relate to your birthday, social insurance number or any other distinguishing trait about you.

  6. Have you proofread your whole application - resume, cover letter, etc.?
    I have to ask! When an employer sees an error - whether spelling, grammar or contextual - it is still an error. This document is supposed to represent you on paper. If I see one or more errors throughout your resume, you have demonstrated that you are not detail-oriented. Employers see errors as unprofessional. Some even see errors as being disrespectful because you are wasting the readers time. Proofread! A really easy method is to read your document out loud. Or, ask a friend/family member to proofread it for you. If all else fails, I'm here to help!

  7. Do a test email.
    I always encourage clients to email themselves first, so that they can see what the employer would see. This helps to identify and correct any errors before you send your application.


If you apply for a job and disregard any or all of the notes above and below, you are wasting not only the employer's time, but your own. Make each application count! Show them who you are and what you can contribute to the job and company.

Here are some basic DON'T DO IT tips:

  1. Don't submit a resume/cover letter that contains spelling and/or grammar errors - I just wanted to throw this in one more time!

  2. Don't use the same resume for every job application. See rational above.

  3. Don't submit your application the way you want to; show the hiring manager that you can follow instructions.

  4. If you are applying in person, don't appear unprofessional or act disrespectful.
    This is your first impression. Dress appropriately - don't wear your street clothes when dropping off your resume. Take the time to wear appropriate business attire, depending on the job and company. No excuses!
    Smile and be polite with all staff that you engage with while on company property. Many hiring managers ask their staff to report back their first impression of potential employees.
    Be respectful to the front desk administrative assistant. This person is typically the gatekeeper for the company and holds more power than you assume.

  5. If applying via email, don't leave the body of the email empty.
    Ensure you write a brief paragraph introducing yourself and what job you are applying for in the body of your email.
    Clearly fill out the subject line. Sometimes the job posting tells you what to write in the subject line. If it doesn't, simply include the job title that you are applying for.
    Proofread for errors. The spelling and grammar check tool in email programs does not check for errors in the subject line.
    Make sure to have a professional signature when ending the email.

  6. Use appropriate file names for attachments.
    Remember, hiring managers can see the file names of each attachment you send them. The file name Doc1.docx does not appear professional, nor does it appear that you know how to use the 'Save As' function properly. This might conflict if in your resume you say that you are an expert Word user.
    Proofreading isn't just for the resume and cover letter.

I hope you enjoyed this post. I wish all of you the best of luck when applying for a new position.

I encourage you to leave comments and feedback, as well as other tactics that you use when applying for jobs.

If you would like some assistance with your own resume or cover letter, please connect with me at jodi@wordstock.ca